Leaders need to reshape their corporate culture framework, says expert

In an interview with Motley Fool Live, recorded on June 15, Udemy (UDMY -0.69%) Melissa Daimler, Chief Learning Officer, shares her thoughts on the importance of corporate culture and how it has evolved over the past few years.

Melissa Daimler: I think we realize over the past two years in this pandemic, that culture is not confused with what is necessarily in the office. In fact, we’re doing ourselves a disservice if we think of culture like that. If we do more with culture than just create a list of values, which I think most companies do. They stop there. It’s just a single activity checklist. We then enter into the codification of what these values ​​really are.

So if I have innovation value, I was working with two different companies that had innovation value, but the way it showed up behaviorally was very different. A company really wanted to be faster in the way it innovated. They wanted a prototype faster. They wanted ideas to be put into action much faster than they saw.

The other company felt like they were coming up with ideas too quickly. For them, innovation was more about quality. Making sure that before we go to prototype, we really make sure that the quality of our ideas is worth that first version.

If we go beyond that overriding value, then we can get into that set of behaviors that really describe the playbook for how to work with each other. It is then very clear to everyone that we have a consistent language.

All those things that are seemingly difficult for us, like giving each other feedback, having consistency in how we promote ourselves, how we recognize people. We have already established our standards for what they are through our behaviors. We can simply apply them to all those processes that seem to be a challenge for many companies today.

I think the first step and thinking about stepping back and thinking about culture as a system is to take the next step below values ​​and take the time to identify what your behaviors are and then incorporate those into your processes.