How the strength of opposing forces shapes corporate culture

Dunedin, FL, March 05, 2022 –(– CCMS & Associates, the distinctive independent fitting firm based in Dunedin, Florida; founders Cassandra and Hernando have a significant business history starting with a small home office, a coffee maker and a belief that there is a better way to make our business different. Both born as second children and both growing up in families led by hardworking matriarchs are no strangers to the struggle and successes that perseverance brings. Past experiences lead to future wisdom and wisdom is gained by those who seek to deepen their experience and ultimately help the team see beyond what they know now.

Can you match the lifelong insurance claims guru with analytical thinking and a technical and logistical nerd and observe shared behaviors, ethics and attitudes? How to take the differences of individuals and make them a whole? Yin and Yang can answer questions about how you synchronize and use each other’s strengths. It is obvious that opposing forces are complementary, if they are able to recognize the strengths of their differences. If you have had the opportunity to work in a diverse group: a diverse group in terms of experience, education or mindset…you have had the advantage of seeing that each member can bring new insights and perspectives from his past lives come to the fore. This is where a company’s culture begins.

It is well known that similar experiences develop relationships that last a lifetime, especially if they overcome adverse conditions together. Adversity reveals character and scrutinizes one’s soul; being allowed to peer creates deep-rooted relationships. The brothers at the soldiers’ boot camp, a student’s first year with his classmates, or perhaps the parents working on the education of the children. We grow to understand each other’s communications, wants and needs. At least we hope so. Bringing together a blended family and being the “in-law” is not for the faint-hearted. Neither is growing a business, but sometimes I wonder which one would be the most difficult. This is how CCMS & Associates is perceived by contractors. He is the 7th child in the blended family and he needs as much love, education and intellectual development as the one before them. Is there a game plan when we have kids? The answer is no. There is no manual, but plenty of advice on Google or YouTube. Is that still the best way to find answers, maybe, but Google doesn’t know that the third child beats on its own drum or that one of the younger ones has the maturity of one of the older ones, or that the common language in the house is music. Co-parenting and owning a business can be considered the same thing when you break it down. You care about how they are doing and you want to help them along the way. Expose them to great knowledge and surround them with quality people, and you can almost see the culture developing around CCMS & Associates. Maybe the game plan is developing the culture for the company, or is it developing the company that grows its culture organically? Either way, you can’t have a business without a positive culture to support it.

The job you accept is an experiment for the future. “It’s not always about the money but more about growth,” said our CEO Cassandra Hand Gallegos. Over 30 years of steady progression in the claims management vertical started with going from front desk to adjuster, supervisor, manager and C-suites taking notes all the time. There was a point when the decision to become independent from the company was viable and the leap was made. “Aim big or go home” is his motto. A deep breath, the joining of friends and investors, and CCMS & Associates was born. Seven years later, with more than 25 employees and access to more than a thousand adjusters across the country, the brash CEO says, “We’re not as big as some of the so-called competitors, but we we are different, smart and our quality is superior. She further states, “Measurement and improvement is the essence of thoughtfully supporting our customers.” It comes from knowledge, experience and wisdom. It all comes from making mistakes and learning from them. It all comes from a singular thought that things aren’t black or white, good or bad, and that’s a better mousetrap for our industry.

As a younger version of yourself, when you entered the corporate world, or started your own business, or worked for a team position, you had to be strong, smart, and do your proofs early and continuously to be at your peak. These are the technical skills we need to perform our duties. How do you develop a culture from self-promotion and a tinge of selfishness? It starts with the values, character and beliefs of individuals, as well as effective listening skills. These are all intangible soft skills, and just as important if not more so than the previous ones. Trusting your team and sharing your talents to learn from each other is sharing your lifelong experiences. This builds strong relationships and forms positive habits within the team.

Sharing your experiences and encouraging growth is like coaching. Do you bring this love of coaching to the office? If it’s about change management and understanding, all your bullet points should be there. Corporate life shows you that “big ships go slow” and that market share is a direct correlation between communication and transparency. Any business coach will hammer into their understudy’s head that in order for people to give you an opportunity, you need to demonstrate understanding or expertise in the subject matter and be trustworthy. Where does luck play in this equation? It is easy to say that luck is simply prepared and given an opportunity. Where does communication come into play? How many times have you called a big box store or a major cell phone provider and needed to speak with a live person? We can all reflect and relate to the frustration of just wanting to talk to a human to get the answers you need. “Understanding and communication is paramount to lasting relationships and it’s a way for us to be stronger than the bigger companies, we’re a smaller ship and we move fast,” said COO Hernando Gallegos.

There is beauty in striving to be better and every inch CCMS & Associates goes in the right direction, will only strengthen the culture of contribution, teamwork and nurturing talented people from within . Cassandra Hand Gallegos, CEO of the Dunedin, Florida-based company, said, “We have a great mix of gender and experience levels, which helps us cross-pollinate knowledge through diversity.”

CCMS & Associates is a specialized claims service implementing technology solutions with a human touch. Our multi-line claims management programs include predictive analytics to control emerging claims exposures. Our residential and commercial property field adjustment teams and third-party claims administrators are dedicated to solving challenges and issues in the property and casualty claims services industry. We align with our carrier partners to create claims management solutions to improve their response to policyholder needs.

Our innovative solutions and strategic claims management have a positive impact on claims exposure.

Strategic process. Measured results.