Freshworks is a leading provider of software-as-a-service (SaaS) products and solutions for global enterprises. The company started operations in 2010 from Chennai and has seen significant growth over the years. It is currently headquartered in San Mateo, California, USA and is listed on Nasdaq.
It has global operations with offices in countries including UK, Australia, Germany, France, Sweden, Spain, Netherlands, Denmark, Finland, Estonia, Turkey, United Arab Emirates and South Africa. With its affordable and easy-to-use SaaS platforms, Freshworks has been able to build a solid customer base of over 50,000 businesses.
The brainchild of Freshworks came to the founders when they noticed the significant issues companies were facing with their legacy software. It was generally expensive, clumsy, difficult to implement, and difficult to customize to changing needs.
To solve these problems, the founders started working on a cloud-based platform focused on making things easier for the end user. Subsequently, Freshdesk was launched in 2010. In 2017, the company was renamed Freshworks Inc.
The company makes it easier for organizations to engage with their customers. Products like Freshsales and Freshmarketer help businesses get maximum results from their sales and marketing efforts.
Freshworks has received investments worth $484 million through nine funding rounds. Some of the top investors include Steadview Capital, Accel, CapitalG, Sequoia Capital, and Tiger Global Management. In 2021, the company launched its IPO to raise funds worth $1.02 billion. The shares debuted at $43.5 per share, an increase of about 21% from the listing price of $36. With the IPO, the company’s valuation rose to over $12 billion.
To strengthen business skills and improve service offerings, Freshworks has made a number of acquisitions over the years. Some of the key acquisitions include Framebench, Airwoot, Chatimity, Pipemonk (formerly ZapStitch), JoeHukum, Zarget, Natero, CanvasFlip, AnswerIQ and Flint.
Freshworks competes with other similar platforms such as Zendesk, Salesforce, Zoho, HubSpot, SAP, Oracle, and Atlassian.
About the Founders
Freshworks was founded by Girish Mathrubootham and Shan Krishnasamy. Girish is currently CEO of the company. It is through his leadership that Freshworks has been able to expand its global footprint. Girish is a leading venture capitalist and also works as an advisor to over 60 companies. Prior to founding Freshworks, he worked with companies such as Zoho Corporation, AdventNet, eForce, and HCL Cisco ODC.
Co-founder Shan Krishnasamy is currently CTO at Freshdesk. He shares responsibility for defining and implementing the company’s technology roadmap. Previously, he was with Zoho.